Patient Bill of Rights

Patients have the right to:

  • Receive quality care in a safe environment
  • Respect privacy, and confidentiality
  • Receive individualized treatment
  • Not be unlawfully discriminated against when determining eligibility for service
  • Request confidential communications- The patient may ask to be contacted in a specific way, or to not leave a message on their answering machine
  • Information regarding health status, treatment, diagnosis, outcomes, etc.
  • Review and receive a copy of their medical record. The first record will be issued free of charge, after that there will be a small fee due to administrative costs
  • Be informed of the rules of patient conduct, including consequences that may result in disciplinary action or dismissal
  • Request a statement showing fee for services
  • Give informed consent to be involved in a research study or withdrawal from a study at any time
  • File a grievance regarding their services/treatment without any retaliation
  • Choose someone to act for them (medical power of attorney with proper documentation)
  • Participate in the development of their treatment plan and goals
  • Seek an alternate provider
  • Retain a copy of this Bill of Rights

Patients have the responsibility to:

  • Give correct and complete information
  • Respect other patient’s privacy
  • Arrange and attend all scheduled counseling and case management appointments
  • Inform 2nd Chance if they are on other medications and to inform other service providers they are taking Buprenorphine
  • Ask questions regarding their plan of care
  • Adhere to required treatment plan
  • Notify 2nd Chance of any changes in insurance