Effective 11/01/2023, our Somerset location has a new phone number, 859-368-8820. Please listen carefully as there have been changes within the menu prompts. This will ensure you reach the intended location. Thank you for your patience as we make this transition. We apologize for any inconvenience.
Patients have the right to:
- Receive quality care in a safe environment
- Respect privacy, and confidentiality
- Receive individualized treatment
- Not be unlawfully discriminated against when determining eligibility for service
- Request confidential communications- The patient may ask to be contacted in a specific way, or to not leave a message on their answering machine
- Information regarding health status, treatment, diagnosis, outcomes, etc.
- Review and receive a copy of their medical record. The first record will be issued free of charge, after that there will be a small fee due to administrative costs
- Be informed of the rules of patient conduct, including consequences that may result in disciplinary action or dismissal
- Request a statement showing fee for services
- Give informed consent to be involved in a research study or withdrawal from a study at any time
- File a grievance regarding their services/treatment without any retaliation
- Choose someone to act for them (medical power of attorney with proper documentation)
- Participate in the development of their treatment plan and goals
- Seek an alternate provider
- Retain a copy of this Bill of Rights
Patients have the responsibility to:
- Give correct and complete information
- Respect other patient’s privacy
- Arrange and attend all scheduled counseling and case management appointments
- Inform 2nd Chance if they are on other medications and to inform other service providers they are taking Buprenorphine
- Ask questions regarding their plan of care
- Adhere to required treatment plan
- Notify 2nd Chance of any changes in insurance
